01
Review enabled channels
Email, SMS, WhatsApp and push behavior depend on the product and account configuration. Sender IDs and provider settings may require approval before use.
02
Connect messages to real events
Confirmation messages should follow recorded payment or campaign activity. A notification delivery failure is not proof that the underlying payment failed.
03
Respect audience preferences
Use audience information for relevant communication and follow the configured contact preferences. Review delivery logs when investigating missing messages.
Connect this to your operating model.
Review your organization or reseller responsibilities alongside the products, account permissions and support arrangements you need.