01
For organizations
Describe the events, awards or fundraising programs you operate, the markets you serve and the identity you want participants to see.
02
For resellers and partners
Explain your customer relationship, implementation responsibilities and the account model you need. Avoid assuming that reseller and organization permissions are interchangeable.
03
For an existing deployment
Include the site or campaign reference and a description of the issue. Keep credentials, private keys and sensitive participant information out of the initial message.
Connect this to your operating model.
Review your organization or reseller responsibilities alongside the products, account permissions and support arrangements you need.